We’re seeking fresh graduates of IT-related courses (Computer Science, Computer Engineering, Information Technology, ICT, System Engineering, etc.) who would love to grow their career in a customer-oriented, multilingual Technical Support organization. You will work on behalf of our client to resolve complex customer cases and software issues. In this role, you’ll collaborate with colleagues to continuously improve and deliver exceptional customer service.
At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that
drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.
You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.
Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.
Why You’ll Enjoy It Here:
- Be Part of Something Big – A growing company where your contributions matter.
- Make an Immediate Impact – Support groundbreaking technologies with real-world results.
- Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
- Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
- We Care – Integrity, empathy, and purpose guide every decision.
We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.
We Are TeKnowledge. Where People Lead and Tech Empowers.
Responsibilities
This role will:
- Be trained and purposed to support a particular technology based on individual strengths.
- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
- Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
- Escalate complex or atypical cases to higher-level technical support as needed.
Qualifications
In this role:
- Recent graduation in Information Technology is required – related degrees only (Computer Science, Computer Engineering, Information Technology, ICT, System Engineering, etc.)
- Must have completed the compulsory 1-year NYSC or have an exemption certificate.
- No years of post-NYSC experience are required.
- Internship experience in Information Technology pre- or post-graduation is an advantage.
- Proficiency in both written and spoken English is required.
- Passion for technology and learning is required.
