We’re looking for a process-oriented IT Service Desk Specialist with broad knowledge of server and client systems hardware. You will install, manage, and maintain computers, servers, telephones, and network systems to ensure stable operation of TeKnowledge’ IT assets. This role is responsible for ensuring the integrity and stability of voice, data, and VPN connections to our internal network and our partner’s network. Your day-to-day routine will include analyzing and resolving hardware and software issues, troubleshooting network performance issues, and maintaining a high level of information security to ensure alignment with our global corporate strategy.
At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.
You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.
Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.
Why You’ll Enjoy It Here:
- Be Part of Something Big – A growing company where your contributions matter.
- Make an Immediate Impact – Support groundbreaking technologies with real-world results.
- Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
- Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
- We Care – Integrity, empathy, and purpose guide every decision.
We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.
We Are TeKnowledge. Where People Lead and Tech Empowers.
Responsibilities
- Set up and maintain all hardware and ensure software compliance
- Manage the Active Directory and Office365 environment
- Coordinate with other IT personnel to resolve issues
- Use and monitor device connectivity, policy compliance, and the corporate VPN
- Oversee asset management
- Support ACRA profiles and PBX devices
- Provide technical support for other teams
- Manage backup & restore file sharing
- Conduct regular system health checks and maintain safety standards that comply with TeKnowledge' and the partner’s HSSE standard
- Support business continuity by fully understanding and ensuring compliance with the Disaster Recovery Plan
- Participate in disaster recovery exercises
- Serve as the site’s technical representative during a crisis
Qualifications
- Proficiency in both written and oral English
- Familiarity with server and client system hardware and mobile device management
- Proficiency in Client OS (Windows 10 and 11)
- Familiarity with networking devices, LAN/WAN concepts, data transmission, routing, protocol stack, DNS, DHCP
- Experience with Active Directory and PowerShell
- Experience with O365 and messaging applications like Exchange, Lync, SharePoint or equivalent
- Familiarity with cloud technologies and backup software
- Proactive, collaborative mindset and the ability to self-manage
- Excellent crisis management and troubleshooting skills
